INTERNAL_POWER_ERROR Installing Windows 10

I upgraded to Windows 10 yesterday, doing a clean install on my Lenovo E550 with a Radeon M 265. During the “Please Wait, We’re Getting A Few Things Ready” phase, it crashed with an “INTERNAL_POWER_ERROR” message.

A quick Google showed a lot of people having this issue and it seemed to be on systems with Radeon Switchable Graphics.



Boot into Safe Mode and disable the card, then get the Windows 10 video driver from YOUR manufacturer.

To get into Safe Mode, when the system boots to login, choose the power options and hold down the SHIFT key while clicking Restart. Select Troubleshoot -> Advanced Options -> Startup Settings -> Restart. When the machine reboots, it will boot into a menu with options, choose “Safe Mode With Networking.”

When the machine reboots into Safe Mode, login and open the device manager (you can just hit the Windows key and start typing “device manager” to find it).

When you have Device Manager up, in the Display Adapters section, DISABLE THE RADEON CARD. Do not go into Properties and uninstall the driver as many pages have suggested. Why? Because if you uninstall the driver, Windows detects the card on the next start and reloads/installs the same bad driver. That means an uninstall gives you 10 minutes between boot and crash instead of 2 minutes. Disabling the card gives you all the time you need.

Once you’ve disabled the card, you can restart and login in normal mode. In my experience, the interrupted set-up quietly finished in the background so all the native apps ran. I then went to the Lenovo support page for the E550 (my model) and downloaded the AMD video driver.

Installing that overwrote the bad driver, enabled the card, and so far there have been no Internal Power Error crashes during the few hours I spent restoring data, installing apps, and saying “Hey Cortana, tell me a joke.”

4 Replies to “INTERNAL_POWER_ERROR Installing Windows 10”

  1. I wish I understood all the jargon, I managed to work out how to press restart and shift at the same time but no matter what I do it won’t allow me to start in safe mode before it crashes. Eventually I got all my files and pictures off it onto my external hard drive but I can’t get it to accept windows 8 now, I even deleted the language pack which was stopping it but now when it is nearly there the internal power error comes up again. Please help me in idiot speak!

  2. Here are the steps to fix the issue.

    1. As soon as the computer boots up, login, and then hit the Windows Key button and the X,

    2. Go to “Device Manager”

    3. Scroll to “Display Adapters / AMD Radeon R7 M265 / Driver/ Disable”. This will stop the computer from rebooting.

    4. To install the correct graphics driver, just hit “Update Driver” and have it “Search Automatically” for it.

    Everything should run smoothly now!”

    Good luck!

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