I am posting this in my personal capacity and not as a representative of my employer, who I won’t name, because they don’t like to be associated with negative social media, even if they’re only mentioned tangentially.
On Tuesday afternoon, I got an email that my phone’s access to the corporate Exchange server (email and calendar) would be cut off because the security patch level on my phone was too old. Then it was cut off.
I called T-Mobile and told them I needed the latest patches. Nope, they said. They didn’t have them. I’d have to talk to Samsung.
Now I was already sour on Samsung and I was prepared to blast them on social media for the security fail. But I checked to make sure they were nailing all owners of my model of phone. Nope, just T-Mobile customers with that phone. Customers of Sprint, AT&T, and Verizon, all with the same phone, had security patches that were two months newer and had them for at least 30 days.
So I called Samsung and begged them to help. Couldn’t they give me an out-of-band update? Nope. They only provided the updates to T-Mobile and T-Mo had to release them.
MAYBE, if I traveled 20 miles to their walk-in center, they could re-flash my phone, but they couldn’t guarantee that would apply newer security patches.
So I called T-Mo again. They claimed Samsung didn’t provide the patches, because they would have released them.
So I’m moving my Samsung phone (and my wife’s and my son’s) to Sprint for the pricing, the plans, and ability to upgrade to Sprint’s software for that phone with the newer security patches.
It’s been a nice 10 or so years, T-Mo. I’ll be your customer again in a few weeks when the deal to buy Sprint closes. But it’ll take a while before you fully devour them. Then I’ll probably be ready for a 5G phone and switch to a Verizon MVNO.
And, Samsung, when it’s time to get a new phone (or a new TV, monitor, laptop, refrigerator, etc.), you can bet your bottom dollar that you won’t be getting any of mine.